FAQ

How do you ship?

We ship orders either within your country or overseas by mail service, depending on where you are located. After we process your order, we will hand it over to the shipping company and it will be completely handled by them. After arriving to your country or state, it will be handled by your local postal service. 

Why didn’t my shipment come in one package?

We ship your orders from various international warehouses (US, Canada, Malaysia, China and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

How can I track my order?

We will send you the tracking number(s) of your order(s) to the email that you specified when placing your order(s). This email will also guide you how to track your package. Please note that the tracking information will be displayed 1-3 days after you receive that email.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order has shipped and is in movement.

How can I pay for my order?

We offer safe and secure checkouts and accept payment via Paypal, Credit card or Debit card. All products are listed in US Dollar but our system will automatically exchange your currency to make it easy for you when placing order.